Neural Networks for Pattern Recognition
Neural Networks for Pattern Recognition
Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series)
Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series)
Exploring advergaming and its online advertising implications
International Journal of Business Information Systems
Measuring customer satisfaction with internet banking: an exploratory study
International Journal of Electronic Finance
An empirical examination of the use of NN5 for Hong Kong stock price forecasting
International Journal of Electronic Finance
Australian banks' approaches to privacy in an online world
International Journal of Electronic Finance
E-auction in China: the case of Taobao
International Journal of Electronic Finance
The development and performance evaluation of a Continuous Auditing Assistance System
International Journal of Electronic Finance
Understanding the effects of relationships on the intention of a firm to adopt e-banking
International Journal of Electronic Finance
The importance of information technologies in the ability of fund managers to time the market
International Journal of Electronic Finance
Does quality of alternatives matter for internet banking?
International Journal of Electronic Finance
Mobile technology and communications: exploring aspects of Customer Relationship Management
International Journal of Mobile Communications
An overview of mobile banking adoption among the urban community
International Journal of Mobile Communications
Online payment service providers and customer relationship management
International Journal of Electronic Finance
Bankinter's online broker model: the success formula
International Journal of Electronic Finance
The inhibitory factors of implementing internet banks
International Journal of Electronic Finance
Authentication and protection for e-finance consumers: the dichotomy of cost versus ease of use
International Journal of Electronic Finance
Recent trends and developments in e-banking in an underdeveloped nation – an empirical study
International Journal of Electronic Finance
Internet banking services and fees: the case of Greece
International Journal of Electronic Finance
Antecedents of online banking satisfaction and loyalty: empirical evidence from Finland
International Journal of Electronic Finance
Data classification process for security and privacy based on a fuzzy logic classifier
International Journal of Electronic Finance
Experience in internet banking and performance of banks
International Journal of Electronic Finance
A framework for analysing interoperability in electronic government
International Journal of Electronic Finance
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The rate of those consumers who are adopting online banking and bill payment services has ranked to be one of the fastest growing activities in 2003. To gain a better understanding of the online-banking industry, an inspection of a few representative banks in the USA, the use of conceptual modelling and empirical analysis were completed. A survey and resultant graphical cross-tabulation, Principal Components Analysis (PCA) and factor analysis on a number of working, college-educated semi-professional and professional in the service sector of Pittsburgh, PA metropolitan area revealed several important independent constructs associated with enhanced security and capability associated with online financial services. The renamed factor groupings included the following constructs: Online Accessibilities, Security Controls, Online Capabilities, Credit Levels and Education Levels, and were found to capture a significant amount of explained variance (79.5%). Perhaps the traditional performance measures of ROE, ROA, ROI and revenue gathering are only indicators of present performance, the equally important questions about future growth of online banking may be found in achieving customer satisfaction through proper Customer Relationship Management (CRM) techniques.