Australian banks' approaches to privacy in an online world

Authors:
Greg Cranitch;Duc-Tho Nguyen;Anne Nguyen
Affiliations:
School of Information and Communication Technology, Griffith University, PMB 50, Gold Coast MC, QLD 9726, Australia.;Department of Accounting, Finance and Economics, Griffith University, Nathan Campus, QLD 4111, Australia.;School of Information and Communication Technology, Griffith University, PMB 50, Gold Coast MC, QLD 9726, Australia
Venue:
International Journal of Electronic Finance
Year:
2007

Citing 7
Cited 2

Do consumers understand the role of privacy seals in e-commerce?

Communications of the ACM - The disappearing computer
Usable privacy and security for personal information management

Communications of the ACM - Personal information management
Customer-perceived value of e-financial services: a means-end approach

International Journal of Electronic Finance
Exploring security and comfort issues associated with online banking

International Journal of Electronic Finance
Using the internet for financial disclosures: the Australian experience

International Journal of Electronic Finance
Do personality traits affect the acceptance of e-finance?

International Journal of Electronic Finance
Trends and developments in electronic lending: a preliminary research in Taiwan

International Journal of Electronic Finance

A study on e-commerce security in Jordan

International Journal of Electronic Finance
Internet banking services and fees: the case of Greece

International Journal of Electronic Finance

Quantified Score

Hi-index	0.00

Visualization

Abstract

Worldwide there have been many instances where access to the personal and financial information of private individuals was gained by unauthorised personnel. To protect such information, in Australia, national privacy principles, which are embodied in legislation, specify how private-sector organisations should handle any personal information that they collect. In this study, the privacy policies of 18 Australian banks, as published on their own websites, are assessed against these principles. While the results are fairly reassuring from the bank customers' viewpoint, some areas of concern do remain, and these have important implications for providers, consumers, and regulators of e-finance services.