The measurement of end-user computing satisfaction
MIS Quarterly
Usefulness and ease of use: field study evidence regarding task considerations
Decision Support Systems - Special issue on user interfaces
Why do individuals use computer technology?: a Finnish case study
Information and Management
A structural model of end user computing satisfaction and user performance
Information and Management
Factors influencing the usage of websites: the case of a generic portal in The Netherlands
Information and Management
Customer-perceived value of e-financial services: a means-end approach
International Journal of Electronic Finance
Exploring security and comfort issues associated with online banking
International Journal of Electronic Finance
Measuring customer satisfaction with internet banking: an exploratory study
International Journal of Electronic Finance
Online payment service providers and customer relationship management
International Journal of Electronic Finance
Consumer adoption of internet banking in Nigeria
International Journal of Electronic Finance
Experience in internet banking and performance of banks
International Journal of Electronic Finance
International Journal of Electronic Finance
Personal innovativeness, security and privacy as determinants of e-trading adoption
International Journal of Electronic Finance
Towards e-banking: the evolution of business models in financial services
International Journal of Electronic Finance
Social media and online dating service providers: reexamining the new face of romance
International Journal of Business Information Systems
Generations X and Y's Adoption of Internet and Internet Banking in Nigeria: A Qualitative Study
International Journal of Online Marketing
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This study endeavours to contribute to a better understanding of Service Quality (SQ) in online banking by examining the various dimensions related to creating a satisfactory online banking experience. The authors develop a conceptual model and test it with a convenience sample of 183 online banking users. The empirical test of the model finds strong support for the links between perceived security and Perceived Usefulness (PU) and Perceived Ease Of Use (PEOU), reliability and PU and PEOU, between PEOU and satisfaction and finally between satisfaction and loyalty. The study finally provides both theoretical and practical contributions, outlines the main limitations of the study and gives ideas for further work in this area.