Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series)
Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series)
Exploring security and comfort issues associated with online banking
International Journal of Electronic Finance
Exploring m-commerce in terms of viability, growth and challenges
International Journal of Mobile Communications
Authentication and protection for e-finance consumers: the dichotomy of cost versus ease of use
International Journal of Electronic Finance
International Journal of Electronic Finance
Multilanguage business document translator: an automatic translator tool
International Journal of Electronic Finance
A comparative study on e-banking services between China and USA
International Journal of Electronic Finance
Antecedents of online banking satisfaction and loyalty: empirical evidence from Finland
International Journal of Electronic Finance
The cross section of online accounting disclosure: the case of Cyprus
International Journal of Electronic Finance
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With the rise of e-commerce, online payment service providers, such as PayPal, have proven to be an effective tool for online transactions. A personal interview of 190 semi-professional and professional working adults within the metropolitan area of Pittsburgh, PA, derived from several companies in the service sectors. A total of 20 variables were collected and represented in the final analysis of the dataset. Using chi-square and multiple linear regression techniques during the hypothesis-testing procedure, with active enrolment in PayPal online payment services as the dependent variable, yielded interesting results. Customer Relationship Management (CRM) is an important part of online payment service providers' future. As evident in the present study, many potential customers still opt for a more costly transactional approach by paying for online purchases with a credit card instead of signing up for an online payment service account.