Adoption of internet banking: an empirical study in Hong Kong
Decision Support Systems
Customer-perceived value of e-financial services: a means-end approach
International Journal of Electronic Finance
Exploring security and comfort issues associated with online banking
International Journal of Electronic Finance
Using the internet for financial disclosures: the Australian experience
International Journal of Electronic Finance
Understanding the effects of relationships on the intention of a firm to adopt e-banking
International Journal of Electronic Finance
An adoption model for mobile banking in Ghana
International Journal of Mobile Communications
Determinants of SMEs' perceptions of electronic banking in Pakistan
International Journal of Electronic Finance
A comparative study on e-banking services between China and USA
International Journal of Electronic Finance
Experience in internet banking and performance of banks
International Journal of Electronic Finance
Towards e-banking: the evolution of business models in financial services
International Journal of Electronic Finance
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This study aims to examine how the quality of service alternatives influences Internet Banking (IB)customers' behaviours. Although the newly developed IB is a fast-growing channel, the traditional brick-and mortar face-to-face banking services are still pervasive. Therefore, it is important to understand how the quality of alternatives (traditional banking services) influences customers' behaviours. In the present study, we proposed that quality of alternatives dampens the perception of service quality, value, satisfaction and ultimately customer's intention of using IB. The model was tested using survey data from 156 individuals who were using IB. The results indicated that the quality of alternatives has both direct and indirect influences on IB customers' behaviours.