Managing Knowledge Workers: New Skills and Attitudes to Unlock the Intellectual Capitol in Your Organization
The Strategic Management of Intellectual Capital and Organizational Knowledge
The Strategic Management of Intellectual Capital and Organizational Knowledge
The critical success factors for ERP implementation: an organizational fit perspective
Information and Management
Tools and methods for managing intangible assets of virtual enterprise
Computers in Industry - Special issue: Virtual enterprise management
Customer-perceived value of e-financial services: a means-end approach
International Journal of Electronic Finance
Measuring customer satisfaction with internet banking: an exploratory study
International Journal of Electronic Finance
New issues and challenges facing e-banking in rural areas: an empirical study
International Journal of Electronic Finance
Understanding the effects of relationships on the intention of a firm to adopt e-banking
International Journal of Electronic Finance
Authentication and protection for e-finance consumers: the dichotomy of cost versus ease of use
International Journal of Electronic Finance
A review of organised crime in electronic finance
International Journal of Electronic Finance
Recent trends and developments in e-banking in an underdeveloped nation – an empirical study
International Journal of Electronic Finance
A study on e-commerce security in Jordan
International Journal of Electronic Finance
Multilanguage business document translator: an automatic translator tool
International Journal of Electronic Finance
A comparative study on e-banking services between China and USA
International Journal of Electronic Finance
Experience in internet banking and performance of banks
International Journal of Electronic Finance
Towards e-banking: the evolution of business models in financial services
International Journal of Electronic Finance
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This study considers the coherence of the financial service sector and adopts different observational variables to identify innovation capital (training and R&D density) and process capital (IT system sufficiency). The results show that human capital has a direct impact on both innovation capital and process capital, which in turn affect customer capital, while finally, customer capital affects business performance. In addition, there is a negative relationship between process capital and customer capital in the financial service sector. It suggests that in the financial service sector, customer satisfaction relies on a sufficient degree of training and R&D density. Intemperate investment on the support of e-banking operation systems may not be a good answer.