A two-level investigation of information systems outsourcing
Communications of the ACM
The myths and realities of information technology insourcing
Communications of the ACM
Global Information Technology Outsourcing: In Search of Business Advantage
Global Information Technology Outsourcing: In Search of Business Advantage
Netsourcing: Renting Your Business Applications and Services over a Network
Netsourcing: Renting Your Business Applications and Services over a Network
Information technology outsourcing in Europe and the USA: Assessment issues
International Journal of Information Management: The Journal for Information Professionals
The impact of offshore outsourcing on IT workers in developed countries
Communications of the ACM - Spam and the ongoing battle for the inbox
The impact of perceived risk on the capital market's reaction to outsourcing announcements
Information Technology and Management
The risks of business process outsourcing: a two-fold assessment in the German banking industry
International Journal of Electronic Finance
A multidimensional procurement auction for trading composite services
Electronic Commerce Research and Applications
A case study: coordination practices in global software development
PROFES'05 Proceedings of the 6th international conference on Product Focused Software Process Improvement
An industrial survey of software outsourcing in china
PROFES'07 Proceedings of the 8th international conference on Product-Focused Software Process Improvement
The Journal of Strategic Information Systems
Hi-index | 4.10 |
Research firms estimate the current global outsourcing market to be ashigh as US$500 billion, with the number of external IT outsourcing suppliersswelling into the thousands. Most notable, however, is how well customershave learned to exploit the IT services market. The author and her colleagues studiedsourcing practices in 543 large and small organizations worldwide, measuringactual outcomes against expected out-comes to draw conclusions about practicesassociated with success and failure. The lessons from this IT sourcingresearch should help both customers and suppliers avoid sourcing pitfalls, allowingthem to establish contracts and develop relationship management capabilitiesthat will benefit both parties.