Application Service Providers: Will They Succeed?
Information Systems Frontiers
A public sector case study on evaluating and managing the benefits of IS/IT
Technologies & methodologies for evaluating information technology in business
Advanced topics in global information management
IS Outsourcing management competence dimensions: instrument development and relationship exploration
Information and Management
Journal of Management Information Systems
Information systems outsourcing: a literature analysis
Information and Management
Developing a decision model for business process outsourcing
Computers and Operations Research
Application Service Provision (ASP) for e-business transformation by SMEs
International Journal of Information Technology and Management
IS outsourcing management competence dimensions: instrument development and relationship exploration
Information and Management
Impact of information systems outsourcing: a study of Indian banking sector
International Journal of Business Information Systems
Information systems outsourcing reasons in the largest Spanish firms
International Journal of Information Management: The Journal for Information Professionals
Healthcare information systems outsourcing
International Journal of Information Management: The Journal for Information Professionals
A decision model for IS outsourcing
International Journal of Information Management: The Journal for Information Professionals
Factors Influencing Performance of ITES Firms in India
Information Resources Management Journal
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The paper combines findings from two studies of European and North American information technology/information systems outsourcing practice, and focuses on the economics of outsourcing, and contracting and performance measurement issues. The studies found weaknesses in organizational understanding of the economics imbedded in vendor bids, not least because in-house costs and performance of information systems were not always fully known or identified. Sources of hidden costs are related to poor prior evaluation practice and contracting. Building on previous work some economic myths in information technology outsourcing are identified. Respondent experiences in setting up measurement systems are discussed, including contexts in which tight and loose contracting can be successful and processes for setting up measures and service levels. Finally the paper identifies six problem areas that practitioners need to be wary of when running measurement systems in respect of information technology outsourcing contracts. On assessment, the paper concludes by stressing the importance of retaining in-house capability sufficient to actively manage the vendor, contract and measurement systems.