IS outsourcing management competence dimensions: instrument development and relationship exploration

Authors:
Zhengzhong Shi;A. S. Kunnathur;T. S. Ragu-Nathan
Affiliations:
College of Business Administration, North Dakota State University, Putnam Hall, P.O. Box 5237, Fargo, ND 58105, USA;College of Business Administration, The University of Toledo, USA;College of Business Administration, The University of Toledo, USA
Venue:
Information and Management
Year:
2005

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Abstract

In this paper, we discuss our investigation of IS outsourcing management competences, their relationships and measurement. First, three theoretical perspectives were applied to explain the nature of the IS outsourcing phenomenon. Second, IS outsourcing management competence dimensions and their measures were generated, based on the literature. Third, data was then gathered to refine measures empirically and test proposed competences and their relationships. The theoretical development and empirical testing filled the gap in IS outsourcing management competence research resulting in important implications for IS outsourcing practitioners.