Information technology outsourcing transactions: process, strategies, and contracts
Information technology outsourcing transactions: process, strategies, and contracts
Outsourcing information technology, systems and services
Outsourcing information technology, systems and services
IT outsourcing as strategic partnering: the case of the UK inland revenue
European Journal of Information Systems
The role of trust in outsourced IS development projects
Communications of the ACM
The Gestalt of an information technology outsourcing relationship: an exploratory analysis
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Information and Management
IT outsourcing evolution---: past, present, and future
Communications of the ACM - Wireless networking security
Portfolios of Control in Outsourced Software Development Projects
Information Systems Research
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
Journal of Management Information Systems
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
An investigation of factors that influence the duration of IT outsourcing relationships
Decision Support Systems
Outsourcing Relationships: The Contract as IT Governance Tool
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Determinants of IT Outsourcing Relationships: A Conceptual Model
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Analyzing the impact of a firm's capability on outsourcing success: A process perspective
Information and Management
An integrative model of trust on IT outsourcing: Examining a bilateral perspective
Information Systems Frontiers
Vendors' perspectives on trust and control in offshore information systems outsourcing
Information and Management
Predictors of Formal Control Usage in IT Outsourcing Partnerships
Information Systems Research
An Empirical Analysis of Contract Structures in IT Outsourcing
Information Systems Research
IS outsourcing management competence dimensions: instrument development and relationship exploration
Information and Management
Cost escalation in information technology outsourcing: A moderated mediation study
Decision Support Systems
Toward an understanding of the nature and conceptualization of outsourcing success
Information and Management
Hi-index | 0.00 |
In spite of the continuous increase in IT outsourcing activities globally, a significant percentage of outsourcing deals are considered either a failure or suffered from serious problems. In China where IT outsourcing practice is still at its initial stage, the situation is more serious. There lacks systematic guidance in terms of how to negotiate decent contracts and how to develop sound relationships. In view of this, an emerging trend of research has explored either the contract or relationship issues in successful IT outsourcing. However, few efforts have been paid to investigate the effects of both relationship and contract on IT outsourcing success with an integrated view. The current research develops a research framework based on the theories in Economics, Management and Marketing fields to investigate the effects of both relationship and contract on IT outsourcing success. To support the propositions, evidence was collected from two descriptive case studies conducted in Hong Kong and Mainland China respectively. The case analysis implies the dimensionalities of relationship and contract. What is more, IT outsourcing success is mainly evaluated from the technological benefits instead of the strategic or economic benefits the client company could gain from an IT outsourcing relationship. A significant contribution of this study to theory is to look into IT outsourcing phenomenon with a balanced view and through an integrated theoretical lens. For practitioners, this research helps clear executives' doubts about simultaneously employing both relationship and contract as a governance mechanism in managing IT outsourcing deals.