Using information technology effectively: organizational preparedness models
Information and Management
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Research on IS/IT investment evaluation and benefits realization in Australia
Proceedings of the 2000 information resources management association international conference on Challenges of information technology management in the 21st century
The relationship between user participation and system success: a simultaneous contingency approach
Information and Management
Managing I. T. as a Strategic Resource
Managing I. T. as a Strategic Resource
IS outsourcing evaluations: lessons from the field
Proceedings of the IFIP TC8 Open Conference on Business Process Re-engineering: Information Systems Opportunities and Challenges
Information technology outsourcing in Europe and the USA: Assessment issues
International Journal of Information Management: The Journal for Information Professionals
Risks in the use of information technology within organizations
International Journal of Information Management: The Journal for Information Professionals
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The issue of expected and actual benefits realized from IS/IT investments has generated a significant amount of debate in the IS/ IT literature among researchers, academics, and practitioners. This is as true in Australia as it is in the rest of the developed world. Thus, a detailed program of research into the current Australian practice and processes of IS/IT investment evaluation and benefits realization was initiated. As part of this research program, an in-depth case study of these practices and processes in a large government agency, with a mix of insourced and outsourced IS/IT activities, was conducted. A number of issues emerged from the analysis of the text data. Key issues are presented below in some detail.