Public management information systems: theory and prescription
Public Administration Review - Special issue: public management information systems
“Combining qualitative and quantitative methods information systems research: a case study"
Management Information Systems Quarterly
A scientific methodology for MIS case studies
MIS Quarterly
The impact of information systems on organizations and markets
Communications of the ACM
EIS: it can work in the public sector
MIS Quarterly
Global information technology environment: key MIS issues in advanced and less-developed nations
The global issues of information technology management
Information systems outsourcing: a mixed integer programming analysis
ICIS '92 Proceedings of the thirteenth international conference on Information systems
Incomplete contracting issues in information systems development outsourcing
Decision Support Systems
Facilitating the adoption of information technology in a developing country
Information and Management
A study of information technology adoption in Hong Kong
Journal of Information Science
A dialectic view of information systems outsourcing: pros and cons
Information and Management
Employment outsourcing in information systems
Communications of the ACM
Testing the technology acceptance model across cultures: a three country study
Information and Management
A diffusion model for public information systems in developing countries
Journal of Global Information Management
Managing computer based information systems in developing countries: a cultural perspective
Managing computer based information systems in developing countries: a cultural perspective
The Gestalt of an information technology outsourcing relationship: an exploratory analysis
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Beyond the Information Systems Outsourcing Bandwagon: The Insourcing Response
Beyond the Information Systems Outsourcing Bandwagon: The Insourcing Response
Information Systems Outsourcing Decision Making: A Managerial Approach
Information Systems Outsourcing Decision Making: A Managerial Approach
Global Information Technology Outsourcing: In Search of Business Advantage
Global Information Technology Outsourcing: In Search of Business Advantage
Information Systems Outsourcing; Myths, Metaphors, and Realities
Information Systems Outsourcing; Myths, Metaphors, and Realities
Drafting and Negotiating Computer Contracts
Drafting and Negotiating Computer Contracts
Toward conceptual clarity of outsourcing
Proceedings of the IFIP TC8 Open Conference on Business Process Re-engineering: Information Systems Opportunities and Challenges
Beyond Opportunism: A Resource-based View of Outsourcing Risk
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences-Volume 6 - Volume 6
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
Information systems strategies for multinational companies in Arab Gulf countries
International Journal of Information Management: The Journal for Information Professionals
Information technology outsourcing in Europe and the USA: Assessment issues
International Journal of Information Management: The Journal for Information Professionals
A decision model for IS outsourcing
International Journal of Information Management: The Journal for Information Professionals
Information Systems Outsourcing by Large American Industrial Firms: Choices and Impacts
Information Resources Management Journal
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This chapter presents an overview of a national case study exploring the IS/IT outsourcing phenomenon in the public sector of a developing country. The study is empirically based and provides a logical extension to earlier research studies/endeavors in the field of IS/ IT outsourcing. Kuwait, where the data collection for this study was carried out, has been used as an example of a developing country. The primary data on IS/IT outsourcing practices, obtained for the first time in Kuwait, were collected by means of Survey questionnaires and semi-structured interviews supported by organizational documentation. The research seeks to identify the factors that give rise to the IS/IT outsourcing phenomenon, and the degree to which they influence the practices, procedures, and outcomes of IS/IT outsourcing arrangements in Kuwait. The overall research aimed to provide a comprehensive pragmatic picture of IS/IT outsourcing practices, including motivations, risk analysis, contract drafting and legal issues, vendor selection criteria, evaluation practices, decision-making processes, and post-evaluation experience. There is growing evidence within the Kuwaiti environment to suggest that public organizations are not achieving the desired benefits from their IS/IT outsourcing operations. IS/IT outsourcing projects in Kuwait are still undertaken in ways that are not clearly related to strategic change. It is clear that IS/ IT outsourcing is a multi-faceted phenomenon that should be studied broadly in context. The lesson is that the solutions must make sense for the particular context in which they will be implemented, considering all cultural and environmental factors. It was found that culture plays an important role throughout the outsourcing process. The findings of this study also suggest that there will be an increasing utilisation of IT outsourcing services in the public sector of Kuwait.