A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Business architecture: A new paradigm to relate business strategy to ICT
Information Systems Frontiers
Situated information systems: supporting routine activity in organisations
International Journal of Business Information Systems
The value of proprietary and shared information technology
International Journal of Business Information Systems
Metaphorical analysis of social factors during information systems development
International Journal of Business Information Systems
Motives for establishing shared service centers in public administrations
International Journal of Information Management: The Journal for Information Professionals
Types of shared services business models in public administration
Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times
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The concept of shared services has been popular with many organisations. From a research perspective, relatively little is known about how this concept manifests itself in organisations. The literature shows that it is viewed in a highly fragmented manner in terms of functions and activities that are included and how it is implemented. These have led to, inter alia, little consensus on its definition. In this paper, an attempt is made to better understand its definition. A case study design involving a large publicly owned company from Australia that is in the process of implementing shared services was used to analyse the definition of the term. Results show that shared services is a broad concept with a number of key features. These features are discussed, followed by the presentation of a synthesised conceptual definition. The implications of this conceptualisation for practitioners and researchers are discussed.