Putting the enterprise into the enterprise system
Harvard Business Review
Business Process Change: A Manager's Guide to Improving, Redesigning & Automating Process
Business Process Change: A Manager's Guide to Improving, Redesigning & Automating Process
International Journal of Information Management: The Journal for Information Professionals
Online business reporting: An information management perspective
International Journal of Information Management: The Journal for Information Professionals
Motives for establishing shared service centers in public administrations
International Journal of Information Management: The Journal for Information Professionals
Applying evaluation criteria to New Zealand government websites
International Journal of Information Management: The Journal for Information Professionals
Constructing electronic government: the case of the UK inland revenue
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Assessment of process improvement from organizational change
Information and Management
Project management and financial monitoring in public sector: an information support system
International Journal of Electronic Finance
Journal of Theoretical and Applied Electronic Commerce Research
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
The critical success factors of business process management
International Journal of Information Management: The Journal for Information Professionals
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E-government is becoming extremely important, however, it cannot be successfully implemented without changes in business processes that are performed inside governmental institutions. Public sector has some specifics, which make renovation projects considerably different. It is clear that radical changes in the execution of business processes and in the organizational structures are not suitable because they are not possible for many reasons. Therefore, classic business process change methodologies have to be adapted. This paper presents such methodology that has been successfully applied in a process change project at one of the Slovene Ministries, which is presented as a case study. Activities, techniques, and tools are proposed for each of the six traditional business process change project's stages.