“Combining qualitative and quantitative methods information systems research: a case study"
Management Information Systems Quarterly
International Journal of Man-Machine Studies
Explaining the role of user participation in information system use
Management Science
Measuring system usage: implications for IS theory testing
Management Science
Empirical evaluation of the revised technology acceptance model
Management Science
International Journal of Human-Computer Studies
The technology acceptance model and the World Wide Web
Decision Support Systems
Why do people use information technology?: a critical review of the technology acceptance model
Information and Management
Enticing online consumers: an extended technology acceptance perspective
Information and Management
Combining IS Research Methods: Towards a Pluralist Methodology
Information Systems Research
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Emotion in human-computer interaction
The human-computer interaction handbook
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
An empirical assessment of a modified technology acceptance model
Journal of Management Information Systems - Special section: Strategic and competitive information systems
A Taxonomy of Antecedents of Information Systems Success: Variable Analysis Studies
Journal of Management Information Systems
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Design decisions in workflow management and quality of work
International Journal of Information Systems and Change Management
International Journal of Business Information Systems
International Journal of Human-Computer Studies
A model of organizational employees' e-learning systems acceptance
Knowledge-Based Systems
Reliability, validity, and sensitivity of a single-item measure of online store usability
International Journal of Human-Computer Studies
Advances in Human-Computer Interaction
A Preliminary Classification of Usage Measures in Information System Acceptance: A Q-Sort Approach
International Journal of Technology Diffusion
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
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In this study, we explore attitudinal and behavioural patterns when using employee self-service (ESS) systems by using an expanded technology acceptance model (TAM). We examine the relationship between organizational support and information policy on the one hand and ease of use and usefulness on the other, and then the relationship between ease of use and usefulness with satisfaction, strain and system usage. To explore question order effects, user satisfaction was assessed prior to or after survey items. Data was collected from 517 employees using an ESS system. Results from partial least squares structural equation modelling suggests that (a) organizational support and information policy were positively related to ease of use, (b) usefulness was positively related to satisfaction and system usage, (c) ease of use and usefulness were negatively related to user strain and (d) ease of use fully mediates the relation between organizational support and strain as well as between information policy and strain. Evidence for a question order effect was found with increased satisfaction judgements, when satisfaction was assessed after the survey items. Results are discussed in terms of the theoretical and methodological aspects of the TAM and their implications for ESS system implementation.