In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
On the complementarity of workflow management and business process modeling
ACM SIGOIS Bulletin - Special issue: business process reengineering
Workflow management: models, methods, and systems
Workflow management: models, methods, and systems
Workflow Strategies
Workflow Modeling: Tools for Process Improvement and Application Development
Workflow Modeling: Tools for Process Improvement and Application Development
Business Process Management: The Third Wave
Business Process Management: The Third Wave
Distributed and Parallel Databases
Organizational Management in Workflow Applications – Issues and Perspectives
Information Technology and Management
Advances in business process management
Data & Knowledge Engineering - Special issue: Advances in business process management
Editorial: A profile of information systems research published in Information & Management
Information and Management
Predicting user satisfaction, strain and system usage of employee self-services
International Journal of Human-Computer Studies
Information System Success: Individual and Organizational Determinants
Management Science
2007 Excellence in Practice: Moving the Goalposts Innovation and Excellence in Workflow and Business Process Management
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In this paper, the design and implementation of a workflow management (WFM) system in a large Dutch social insurance organisation is described. The effect of workflow design decisions on the quality of work is explored theoretically and empirically, using the model of Zur Muehlen as a frame of reference. It was found among a total sample of 66 employees that there was no change in the experience of work quality before and after the introduction of the WFM system. There are however, significant differences in the quality of work before and after the WFM adoption if different functions are distinguished.