The design and long-term use of a personal electronic notebook: a reflective analysis
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A survey of user-centered design practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personas in action: ethnography in an interaction design team
Proceedings of the second Nordic conference on Human-computer interaction
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Surrogate users: a pragmatic approach to defining user needs
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Implementation of a Software Quality Improvement Project in an SME: A Before and After Comparison
SEAA '09 Proceedings of the 2009 35th Euromicro Conference on Software Engineering and Advanced Applications
Socially dependable design: The challenge of ageing populations for HCI
Interacting with Computers
The elephant in the room: ambiguity and temporary closure in a design process
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
Engaging older people using participatory design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personas and decision making in the design process: an ethnographic case study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
HODI: a technique for visually capturing and preserving design rationale
Proceedings of the 24th Australian Computer-Human Interaction Conference
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An aging population is creating increasing pressures on health care systems. Assistive technologies including telecare monitoring applications installed in the home are being promoted as part of the solution. These systems differ from other more interactive systems both in using sensor-based technologies and having older users, aspects that can affect the way the user is viewed, which in turn can affect what is prioritised in design decisions. However little is known to date about the processes involved in designing such systems, especially from the perspective of how 'users' are considered. To explore this we studied a development project in telecare with a focus on how the user discourse evolved. Using qualitative methods and thematic analysis, we identified two broad themes about how 'users' are considered: the disappearing older user, where the discussion moved from rich pictures of older people's lives to sense-able scenarios; and the privileged developer, where representations of older relatives were mediated by the developers' stories of their own relatives, inadvertently prioritising their own needs as carers for those relatives. The findings demonstrate some of the challenges for a user-centred design process that can occur when working with sensor-based systems and older people that could have implications for whether these systems will be accepted.