User Centered System Design; New Perspectives on Human-Computer Interaction
User Centered System Design; New Perspectives on Human-Computer Interaction
I, the device: observing human aversion from an HCI perspective
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Human-Computer interaction view on information retrieval evaluation
PROMISE'12 Proceedings of the 2012 international conference on Information Retrieval Meets Information Visualization
The development of a sensor-based system for older people: a case study
BCS-HCI '13 Proceedings of the 27th International BCS Human Computer Interaction Conference
Hi-index | 0.00 |
It is often difficult for practising interaction designers to engage with real end-users because of the competing economic pressures on projects. Preliminary research with end-users (a particularly rich source of information) may be squeezed in favour of more tangible, later-stage project deliverables. This case study paper presents a pragmatic approach to getting closer to end-users by briefing project stakeholders to think as surrogate users within managed 90 to 120 minute-long focus groups. It concludes with an evaluation of the approach in terms of the experiences of the research participants and its merits in terms of project delivery and outcomes. It finds that the method described is particularly useful in multi-stakeholder projects and provides a rich design brief with clear, agreed, user-centred design goals.