The role of expectations in human-computer interaction
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Introducing instant messaging and chat in the workplace
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Design at Work: Cooperative Design of Computer Systems
Design at Work: Cooperative Design of Computer Systems
The paradox of the assisted user: guidance can be counterproductive
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Entered apprentice: a Luddite "factory" for undergraduate learning in computer animation
ACM SIGGRAPH 2006 Educators program
Management Information Systems: Managing the Digital Firm (10th Edition)
Management Information Systems: Managing the Digital Firm (10th Edition)
Surrogate users: a pragmatic approach to defining user needs
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Beyond the user: use and non-use in HCI
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Bodily orientations around mobiles: lessons learnt in vanuatu
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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We describe our experience in designing a system that would render a human operators job obsolete. In the course of a three year research project, we devised a 3D interactive system for the automotive design industry. Currently, automotive designers demonstrate prototype designs with the help of a showroom operator. With the addition of a new input device, the operator is no longer required; thus, this device which generated concern and opposition from the operator. In this report, we discuss how an awareness of user aversion toward new HCI developments can benefit practitioners by helping them to understand users and thereby enable design improvements.