Mind over machine: the power of human intuition and expertise in the era of the computer
Mind over machine: the power of human intuition and expertise in the era of the computer
The Organisation in Ethnography –A Discussion of Ethnographic Fieldwork Programs in CSCW
Computer Supported Cooperative Work
Rapid ethnography: time deepening strategies for HCI field research
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
Personas in action: ethnography in an interaction design team
Proceedings of the second Nordic conference on Human-computer interaction
Organization Science
About Face 2.0: The Essentials of Interaction Design
About Face 2.0: The Essentials of Interaction Design
Enterprise Knowledge Infrastructures
Enterprise Knowledge Infrastructures
What are workplace studies for?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Personas: from theory to practices
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
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Traditional research on learning does not sufficiently consider the strong IT support that recently has become available in organisations. Based on the findings of an ethnographically informed study of a German software house, this paper presents three idealised personas that represent distinctive informal learner types. The rich descriptions of the personas are discussed in relation to a number of theories on motivational aspects, informing practices and levels of expertise and result in the three service areas individuation, interaction and in-form-ation. The paper is concluded by a set of theses about designing and guiding usage of knowledge and learning services.