Reconsidering the notion of user experience for human-centered design

Authors:
Hiroyuki Miki
Affiliations:
R&D Center, Oki Electric Ind. Co., Ltd., Warabi-shi, Saitama, Japan
Venue:
HCI International'13 Proceedings of the 15th international conference on Human Interface and the Management of Information: information and interaction design - Volume Part I
Year:
2013

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Abstract

Recently, the word "User Experience (UX)" has been often used in usability-related areas such as web design and system design. Although it was defined in ISO 9241-210 and its importance has been growing, details of the notion and results of introduction of it have not been well clarified yet. After reviewing related research results, this paper firstly summarizes a historical transition from usability to UX by seeing transitions from ISO/IEC 9126-1 to ISO/IEC 25010 in the software quality international standard, and from ISO 13407 to ISO 9241-210 in the ergonomics international standard. Then details of the notion are discussed and a framework for UX is proposed.