ACM Transactions on Computer Systems (TOCS)
Diversity in the use of electronic mail: a preliminary inquiry
ACM Transactions on Information Systems (TOIS)
A review and taxonomy of distortion-oriented presentation techniques
ACM Transactions on Computer-Human Interaction (TOCHI)
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Identifying and analyzing multiple threads in computer-mediated and face-to-face conversations
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Threading electronic mail: a preliminary study
Information Processing and Management: an International Journal - Special issue: methods and tools for the automatic construction of hypertext
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Alternative interfaces for chat
Proceedings of the 12th annual ACM symposium on User interface software and technology
Conversation map: a content-based Usenet newsgroup browser
Proceedings of the 5th international conference on Intelligent user interfaces
Conversation space: visualising multi-threaded conversation
AVI '00 Proceedings of the working conference on Advanced visual interfaces
ACM president's letter: electronic junk
Communications of the ACM
Conversation trees and threaded chats
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Visualization components for persistent conversations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Reading of electronic documents: the usability of linear, fisheye, and overview+detail interfaces
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
When conventions collide: the tensions of instant messaging attributed
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Integrating communication and information through ContactMap
Communications of the ACM - Supporting community and building social capital
A semantic approach to visualizing online conversations
Communications of the ACM - Supporting community and building social capital
Exploring discussion lists: steps and directions
Proceedings of the 2nd ACM/IEEE-CS joint conference on Digital libraries
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 2 - Volume 2
An analysis of growth patterns in computer conferencing threads
CSCL '99 Proceedings of the 1999 conference on Computer support for collaborative learning
Lessons from the reMail prototypes
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Flash forums and forumReader: navigating a new kind of large-scale online discussion
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Using intimacy, chronology and zooming to visualize rhythms in email experience
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Inner circle: people centered email client
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Beyond "from" and "received": exploring the dynamics of email triage
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Thematic coherence and quotation practices in OSS design-oriented online discussions
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Email in personal information management
Communications of the ACM - Personal information management
Visualizing email content: portraying relationships from conversational histories
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Contrasting portraits of email practices: visual approaches to reflection and analysis
Proceedings of the working conference on Advanced visual interfaces
Computer Supported Cooperative Work
Using rhythms of relationships to understand e-mail archives
Journal of the American Society for Information Science and Technology
Summarizing email conversations with clue words
Proceedings of the 16th international conference on World Wide Web
Communication chains and multitasking
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A Generative Model for Statistical Determination of Information Content from Conversation Threads
PAISI, PACCF and SOCO '08 Proceedings of the IEEE ISI 2008 PAISI, PACCF, and SOCO international workshops on Intelligence and Security Informatics
In search of coherence: a review of e-mail research
Human-Computer Interaction
Supporting collaborative task management in e-mail
Human-Computer Interaction
E-mail research: targeting the enterprise
Human-Computer Interaction
Thread-based analysis of patterns of collaborative interaction in chat
Proceedings of the 2005 conference on Artificial Intelligence in Education: Supporting Learning through Intelligent and Socially Informed Technology
Using Graphical Representations to Improve the Usability of Email Clients
Proceedings of the 2008 conference on Knowledge-Based Software Engineering: Proceedings of the Eighth Joint Conference on Knowledge-Based Software Engineering
Interactive, topic-based visual text summarization and analysis
Proceedings of the 18th ACM conference on Information and knowledge management
Making sense of archived e-mail: Exploring the Enron collection with NetLens
Journal of the American Society for Information Science and Technology
Using social metadata in email triage: lessons from the field
Proceedings of the 2007 conference on Human interface: Part II
A semantic framework for modelling quotes in email conversations
Proceedings of the 1st International Conference on Intelligent Semantic Web-Services and Applications
Visualization of interactions in an online collaboration environment
CTS'05 Proceedings of the 2005 international conference on Collaborative technologies and systems
Groups without tears: mining social topologies from email
Proceedings of the 16th international conference on Intelligent user interfaces
Thread arcs: an email thread visualization
INFOVIS'03 Proceedings of the Ninth annual IEEE conference on Information visualization
Am I wasting my time organizing email?: a study of email refinding
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Discovery and analysis of e-mail-driven business processes
Information Systems
Introduction to the Special Section on Intelligent Visual Interfaces for Text Analysis
ACM Transactions on Intelligent Systems and Technology (TIST)
TIARA: Interactive, Topic-Based Visual Text Summarization and Analysis
ACM Transactions on Intelligent Systems and Technology (TIST)
EPIC: a multi-tiered approach to enterprise email prioritization
Proceedings of the 2012 ACM international conference on Intelligent User Interfaces
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It has been proposed that email clients could be improved if they presented messages grouped into conversations. An email conversation is the tree of related messages that arises from the use of the reply operation. We propose two models of conversation. The first model characterizes a conversation as a chronological sequence of messages; the second as a tree based on the reply relationship. We show how existing email clients and prior research projects implicitly support each model to a greater or lesser degree depending on their design, but none fully supports both models simultaneously. We present a mixed-model visualization that simultaneously presents sequence and reply relationships among the messages of a conversation, making both visible at a glance. We describe the integration of the visualization into a working prototype email client. A usability study indicates that the system meets our usability goals and verifies that the visualization fully conveys both types of relationships within the messages of an email conversation.