Making sense of archived e-mail: Exploring the Enron collection with NetLens

  • Authors:

  • Hyunmo Kang;Catherine Plaisant;Tamer Elsayed;Douglas W. Oard

  • Affiliations:

  • UMIACS Human-Computer Interaction Laboratory, University of Maryland, College Park, MD 20742;UMIACS Human-Computer Interaction Laboratory, University of Maryland, College Park, MD 20742;Computer Science Department, University of Maryland, College Park, MD 20742;UMIACS Human-Computer Interaction Laboratory and College of Information Studies, University of Maryland, College Park, MD 20742

  • Venue:
  • Journal of the American Society for Information Science and Technology
  • Year:
  • 2010

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Abstract

Informal communications media pose new challenges for information-systems design, but the nature of informal interaction offers new opportunities as well. This paper describes NetLens-E-mail, a system designed to support exploration of the content-actor network in large e-mail collections. Unique features of NetLens-E-mail include close coupling of orientation, specification, restriction, and expansion, and introduction and incorporation of a novel capability for iterative projection between content and actor networks within the same collection. Scenarios are presented to illustrate the intended employment of NetLens-E-mail, and design walkthroughs with two domain experts provide an initial basis for assessment of the suitability of the design by scholars and analysts. © 2010 Wiley Periodicals, Inc.