Beyond "from" and "received": exploring the dynamics of email triage

Authors:
Carman Neustaedter;A. J. Bernheim Brush;Marc A. Smith
Affiliations:
University of Calgary, Calgary, AB, Canada;Microsoft Research, Redmond, WA;Microsoft Research, Redmond, WA
Venue:
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Year:
2005

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Abstract

Email triage is the process of going through unhandled email and deciding what to do with it. Email triage can quickly become a serious problem for users as the amount of unhandled email grows. We investigate the problem of email triage by presenting interview and survey results that articulate user needs. The results suggest the need for email user interfaces to provide additional socially salient information in order to bring important emails to the forefront.