More than just a communication system: diversity in the use of electronic mail
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Representation of electronic mail filtering profiles: a user study
Proceedings of the 5th international conference on Intelligent user interfaces
Introducing chat into business organizations: toward an instant messaging maturity model
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Thread arcs: an email thread visualization
INFOVIS'03 Proceedings of the Ninth annual IEEE conference on Information visualization
Lessons from the reMail prototypes
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Documents at Hand: Learning from Paper to Improve Digital Technologies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Beyond "from" and "received": exploring the dynamics of email triage
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Roles and relationships for unified activity management
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Activity explorer: activity-centric collaboration from research to product
IBM Systems Journal
Requirements for the design of a personal document-management system
Journal of the American Society for Information Science and Technology
Information at your fingertips: contextual IR in enterprise email
Proceedings of the 16th international conference on Intelligent user interfaces
EPIC: a multi-tiered approach to enterprise email prioritization
Proceedings of the 2012 ACM international conference on Intelligent User Interfaces
Empirically derived guidelines for audio-visual e-mail browsing
ADNTIIC'11 Proceedings of the Second international conference on Advances in New Technologies, Interactive Interfaces and Communicability
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The Remail design team defined a specification for an innovative and integrated email client. This design-lead effort tackled three key problems that email researchers have discovered: lack of context, co-opting of email, and keeping track of too many things. Based on earlier design and research explorations, we conceived of a client from the ground up that attacked these problems in an integrated fashion. Our solutions were based on three constructs: showing message context, marking email, and selective display. A small team of programmers implemented much of the design in a functional prototype. This experimental client continues to allow researchers to expand and explore these concepts.