Groupware implementation: reinvention in the sociotechnical frame
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Adoption as sensemaking: toward an adopter-centered process model of IT adoption
ICIS '00 Proceedings of the twenty first international conference on Information systems
Effects of communication medium on interpersonal perceptions
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Introducing instant messaging and chat in the workplace
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Designing remail: reinventing the email client through innovation and integration
CHI '04 Extended Abstracts on Human Factors in Computing Systems
ACM SIGGROUP Bulletin
Uncovering privacy attitudes and practices in instant messaging
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Instant messaging on handhelds: an affective gesture approach
SAICSIT '05 Proceedings of the 2005 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
Activity explorer: activity-centric collaboration from research to product
IBM Systems Journal
SWIM: an alternative interface for MSN messenger
AUIC '07 Proceedings of the eight Australasian conference on User interface - Volume 64
Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Features to support persistent chat conversation
OCSC'11 Proceedings of the 4th international conference on Online communities and social computing
Journal of Management Information Systems
F@: a framework of group awareness in synchronous distributed groupware
APWeb'06 Proceedings of the 8th Asia-Pacific Web conference on Frontiers of WWW Research and Development
Instant Messaging in Global Software Teams
International Journal of e-Collaboration
| Hi-index | 0.00 |
We provide the first study of instant messaging (IM) based on large samples of users' self reports. Previous studies have relied on ethnographic methods or analysis of server logs. Our self-report approach has its own strengths (large-sample; focus on attitudes, beliefs, and value attributions), as well as weaknesses (self-selection by respondents). We describe the introduction of Lotus Sametime™, an IM product, into three business organizations. Across the three organizations, we found substantially similar patterns in savings (reduced use of other communications channels), attitudes, and social networks. In one organization, we made a detailed study of the maturation of IM over a 24-month period, showing early and stable savings accompanied by much more gradual developments in chat behaviors, control of visibility and awareness, social networks, and attitudes. We conclude with a methodological self-critique, and an outline of an Instant Messaging Maturity Model.