Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Conversation space: visualising multi-threaded conversation
AVI '00 Proceedings of the working conference on Advanced visual interfaces
Conversation trees and threaded chats
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Introducing chat into business organizations: toward an instant messaging maturity model
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
Structuring and supporting persistent chat conversations
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
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Chat conversation persistency is one of interesting aspects of chat tools which make them even more useful as a communication medium. However, persistency alone is not useful unless there are features that support persistent conversations in order to increase the usability of a persistent environment. Moreover, these features simplify the processes of conversing and information retrieval for chat participants. This paper uncovers how different persistent chat tools have tried to overcome such difficulties by employing design factors and strategies. Design factors are concerned with the particular functionality of a feature and they are generally concepts that the chat tool should support. Design strategies concentrate more on the rules and restrictions applied to the users and the features available in the tools. A set of design factors and strategies for persistent chat conversation is presented and discussed in relation to the features that support persistent chat conversation.