Structuring and supporting persistent chat conversations

Authors:
David Fono;Ron Baecker
Affiliations:
University of Toronto, Toronto, ON, Canada;University of Toronto, Toronto, ON, Canada
Venue:
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Year:
2006

Citing 6
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Abstract

Persistence of conversations has been found to be a useful feature in group chat tools. When conversations are stored and made accessible to all members of a group, they can facilitate organizational memory, group awareness, and other beneficial practices. However, the lack of structure in chat conversations makes it difficult for users to read and keep track of lengthy conversation histories. To contend with this problem, we have developed a persistent chat system that incorporates a number of features which facilitate participation in long, ongoing conversations.