Intelligent information-sharing systems
Communications of the ACM
Awareness and coordination in shared workspaces
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
GroupLens: an open architecture for collaborative filtering of netnews
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Augmenting the organizational memory: a field study of answer garden
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Social information filtering: algorithms for automating “word of mouth”
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Corona: a communication service for scalable, reliable group collaboration systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Talking to strangers: an evaluation of the factors affecting electronic collaboration
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Communications of the ACM
PHOAKS: a system for sharing recommendations
Communications of the ACM
Design for network communities
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Considering an organization's memory
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Exploring the design space for notification servers
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Tradeoffs in displaying peripheral information
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The adoption and use of “BABBLE”: a field study of chat in the workplace
Proceedings of the Sixth European conference on Computer supported cooperative work
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
How does radical collocation help a team succeed?
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Better home shopping or new democracy?: evaluating community network outcomes
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Virtual Community: Homesteading on the Electronic Frontier
The Virtual Community: Homesteading on the Electronic Frontier
Livemaps for collection awareness
International Journal of Human-Computer Studies - Special issue on Awareness and the WWW
Enterprise expert and knowledge discovery
Proceedings of the HCI International '99 (the 8th International Conference on Human-Computer Interaction) on Human-Computer Interaction: Communication, Cooperation, and Application Design-Volume 2 - Volume 2
Maintaining information awareness in a dynamic environment: assessing animation as a communication mechanism
Why do we ReachOut?: functions of a semi-persistent peer support tool
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
We can see you: a study of communities' invisible people through reachout
Communities and technologies
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Synchronous broadcast messaging: the use of ICT
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Invisible participants: how cultural capital relates to lurking behavior
Proceedings of the 15th international conference on World Wide Web
Structuring and supporting persistent chat conversations
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Bluereach: harnessing synchronous chat to support expertise sharing in a large organization
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Ad hoc transient communities: towards fostering knowledge sharing in learning networks
International Journal of Learning Technology
Context-linked virtual assistants for distributed teams: an astrophysics case study
Proceedings of the 2008 ACM conference on Computer supported cooperative work
An examination of daily information needs and sharing opportunities
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Retina: helping students and instructors based on observed programming activities
Proceedings of the 40th ACM technical symposium on Computer science education
Webcasting made interactive: persistent chat for text dialogue during and about learning events
Proceedings of the 2007 conference on Human interface: Part II
A framework for light-weight composition and management of ad-hoc business processes
TAMODIA'07 Proceedings of the 6th international conference on Task models and diagrams for user interface design
No sense of distance: improving cross-cultural communication with context-linked software tools
Proceedings of the 2011 iConference
Supporting synchronous social q&a throughout the question lifecycle
Proceedings of the 20th international conference on World wide web
Effects of community size and contact rate in synchronous social q&a
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
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This paper presents ReachOut, a chat-based tool for peer support, collaboration, and community building. We describe the philosophy behind the tool and explain how posting questions in the open directly benefits the creation, distribution, and use of organizational knowledge, in addition to enhancing the cohesion of the community involved. ReachOut proposes new methods of handling problems that include locating, selecting, and approaching the right set of potential advisers. We discuss the advantages of public discussions over private, one-on-one sessions, and how this is enhanced by our unique combination of synchronous and asynchronous communication. We present and analyze results from a pilot of ReachOut and conclude with plans for future research and development.