Strategies for encouraging successful adoption of office communication systems
ACM Transactions on Information Systems (TOIS)
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Awareness and coordination in shared workspaces
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Visualization of a document collection with implicit and explicit links
Scandinavian Journal of Information Systems
SIGGRAPH '96 Proceedings of the 23rd annual conference on Computer graphics and interactive techniques
Re-place-ing space: the roles of place and space in collaborative systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Using frequency-of-mention in public conversations for social filtering
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Techniques for addressing fundamental privacy and disruption tradeoffs in awareness support systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Talking to strangers: an evaluation of the factors affecting electronic collaboration
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
WebCutter: a system for dynamic and tailorable site mapping
Selected papers from the sixth international conference on World Wide Web
Collaborative customer services using synchronous Web browser sharing
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
The dynamics of mass interaction
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Evaluating emergent collaboration on the Web
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
The shark-search algorithm. An application: tailored Web site mapping
WWW7 Proceedings of the seventh international conference on World Wide Web 7
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Adding support for dynamic and focused search with Fetuccino
WWW '99 Proceedings of the eighth international conference on World Wide Web
The adoption and use of “BABBLE”: a field study of chat in the workplace
Proceedings of the Sixth European conference on Computer supported cooperative work
Visualizing the crowds at a web site
CHI '99 Extended Abstracts on Human Factors in Computing Systems
"Ask before you search": peer support and community building with reachout
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Before Getting There: Potential and Actual Collaboration
CRIWG '02 Proceedings of the 8th International Workshop on Groupware: Design, Implementation and Use
Studying the effect of similarity in online task-focused interactions
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Quantum web fields and molecular meanderings: visualising web visitations
Proceedings of the working conference on Advanced visual interfaces
Social matching: A framework and research agenda
ACM Transactions on Computer-Human Interaction (TOCHI)
People search: Searching people sharing similar interests from the Web
Journal of the American Society for Information Science and Technology
On the design of potential collaboration spaces
International Journal of Computer Applications in Technology
The notion of overview in information visualization
International Journal of Human-Computer Studies
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With the increasing proliferation of chat applications on the web, the old vision of "adding people" to the web is becoming a reality. Along with collaboration tools, more and more sites offer people awareness mechanisms to let the site visitors know about each other. This reflects the dual nature of the web as a place for virtual meetings as well as an information repository. While standalone chat tools became the killer application of the Internet, site-related awareness applications did not quite catch on. In this work, we suggest possible reasons for this phenomenon and propose a new paradigm for awareness and social navigation. We identify three main obstacles to the existing site-related awareness applications: high sensitivity to the "critical mass" requirement, inflexible meeting place granularity and poor visitor visibility. To address these issues, we extend the well-known "document awareness" concept to a more general one that we call "collection awareness", which better reflects the graph structure of the web. We introduce a new tool for high-level awareness and collaboration, called Livemaps, which projects live information onto a web site map. We demonstrate how Livemaps addresses the obstacles we pointed out and describe a user study conducted on a "fan" web site for the "Friends" comedy series, so as to verify whether Livemaps actually improves social awareness.