Collaborative customer services using synchronous Web browser sharing

  • Authors:
  • Makoto Kobayashi;Masahide Shinozaki;Takashi Sakairi;Maroun Touma;Shahrokh Daijavad;Catherine Wolf

  • Affiliations:
  • IBM Research, Tokyo Research Laboratory, 1623-14, Shimotsuruma, Yamato, Kanagawa 242-8502, Japan;IBM Research, Tokyo Research Laboratory, 1623-14, Shimotsuruma, Yamato, Kanagawa 242-8502, Japan;IBM Research, Tokyo Research Laboratory, 1623-14, Shimotsuruma, Yamato, Kanagawa 242-8502, Japan;IBM Thomas J. Watson Research Center, 30 Saw Mill River Rd., Hawthorne, NY;IBM Thomas J. Watson Research Center, 30 Saw Mill River Rd., Hawthorne, NY;IBM Thomas J. Watson Research Center, 30 Saw Mill River Rd., Hawthorne, NY

  • Venue:
  • CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
  • Year:
  • 1998

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Abstract