Co-ordinating activity: an analysis of interaction in computer-supported co-operative work
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Shared workspaces: how do they work and when are they useful?
International Journal of Man-Machine Studies
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
A comparison of face-to-face and distributed presentations
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Groupware in the wild: lessons learned from a year of virtual collocation
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
GroupWeb: a WWW browser as real time groupware
Conference Companion on Human Factors in Computing Systems
Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Collaborative customer services using synchronous Web browser sharing
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Talking to customers on the Web: a comparison of three voice alternatives
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Why do electronic conversations seem less polite? the costs and benefits of hedging
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
First impressions: emotional and cognitive factors underlying judgments of trust e-commerce
Proceedings of the 3rd ACM conference on Electronic Commerce
Trust and epistemic communities in biodiversity data sharing
Proceedings of the 2nd ACM/IEEE-CS joint conference on Digital libraries
Human values, ethics, and design
The human-computer interaction handbook
The impact of increased awareness while face-to-face
Human-Computer Interaction
A webcam platform for facilitating intercultural group activities
Proceedings of the 2009 international workshop on Intercultural collaboration
Journal of Engineering and Technology Management
iTrust'05 Proceedings of the Third international conference on Trust Management
International Journal of Technology and Human Interaction
Privacy policies and national culture on the internet
Information Systems Frontiers
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Communication and commerce by web or phone creates benefits and challenges for both buyer and seller. Websites provide convenience and visualization; telephones provide voice and real-time interaction. To combine key elements of these experiences, we developed PhoneChannel. Using PhoneChannel, a PC user while talking on the telephone can display visuals on the other person's television. How do these different media affect the consumer experience? In a recent laboratory study, prospective homebuyers selected houses of interest using web, telephone, or PhoneChannel. Using the telephone or PhoneChannel led to higher trust; but using web or PhoneChannel led to higher ratings on convenience, enjoyment, and 'good method' scales.