Talking to customers on the Web: a comparison of three voice alternatives

  • Authors:
  • Qiping Zhang;Catherine G. Wolf;Shahrokh Daijavad;Maroun Touma

  • Affiliations:
  • University of Michigan/CREW, 701 Tappan Street, Ann Arbor, MI;IBM Thomas J. Watson Research Center, 30 Saw Mill River Rd., Hawthorne, NY;IBM Thomas J. Watson Research Center, 30 Saw Mill River Rd., Hawthorne, NY;IBM Thomas J. Watson Research Center, 30 Saw Mill River Rd., Hawthorne, NY

  • Venue:
  • CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
  • Year:
  • 1998

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Abstract