Mutual knowledge and communicative effectiveness
Intellectual teamwork
Multiparty videoconferencing at virtual social distance: MAJIC design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
A poor quality video link affects speech but not gaze
CHI '95 Conference Companion on Human Factors in Computing Systems
Talking to customers on the Web: a comparison of three voice alternatives
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
HyperMirror: toward pleasant-to-use video mediated communication system
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
International Journal of Human-Computer Studies
Video helps remote work: speakers who need to negotiate common ground benefit from seeing each other
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Remote conversations: the effects of mediating talk with technology
Human-Computer Interaction
Comparison of face-to-face and video-mediated interaction
Interacting with Computers
Impact of video-mediated communication on simulated service encounters
Interacting with Computers
Proceedings of the 4th international conference on Collaborative virtual environments
Achieving effective floor control with a low-bandwidth gesture-sensitive videoconferencing system
Proceedings of the tenth ACM international conference on Multimedia
Designing a large-scale video chat application
Proceedings of the 13th annual ACM international conference on Multimedia
Effects of machine translation on collaborative work
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Sharing a single expert among multiple partners
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Reconsidering common ground: examining Clark's contribution theory in the OR
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Conversational management of network trouble perturbations in personal videoconferencing
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
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There has been relatively little research on the impact of different levels of video quality on users of multimedia communication systems. This paper describes a study examining the impact of two levels of video frame rate on pairs and groups of four engaged on a design task, looking at one particular aspect of communication, namely reference. It was found that a low frame rate made speakers more communicatively cautious, using longer descriptions and more elaborations to refer to pictures used in the task, possibly as a result of being less certain that they had been understood. This only occurred in the two party groups despite a prediction that groups of four would be affected most by the frame rate manipulation. This study shows that video quality can have subtle effects on communication and that identical levels of quality may have different effects depending on the situation.