A mathematical model of the finding of usability problems
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
A poor quality video link affects speech but not gaze
CHI '95 Conference Companion on Human Factors in Computing Systems
Your place or mine? Learning from long-term use of audio-video communication
Computer Supported Cooperative Work
The good, the bad, and the muffled: the impact of different degradations on Internet speech
MULTIMEDIA '00 Proceedings of the eighth ACM international conference on Multimedia
Impact of video frame rate on communicative behaviour in two and four party groups
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Co-Constructing Non-Mutual Realities: Delay-Generated Trouble in Distributed Interaction
Computer Supported Cooperative Work
What video can and can't do for collaboration: a case study
Readings in multimedia computing and networking
The effects of spatial and temporal video distortion on lie detection performance
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Where the action is: the foundations of embodied interaction
Where the action is: the foundations of embodied interaction
Technology in Action
Categorical perception of facial affect: an illusion
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Influences of network latency on interactivity in networked rock-paper-scissors
NetGames '06 Proceedings of 5th ACM SIGCOMM workshop on Network and system support for games
Supporting parent-child interaction in divorced families
IDC '08 Proceedings of the 7th international conference on Interaction design and children
Computer help at home: methods and motivations for informal technical support
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Making love in the network closet: the benefits and work of family videochat
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Measurement study of multi-party video conferencing
NETWORKING'10 Proceedings of the 9th IFIP TC 6 international conference on Networking
Emerging work practice with a telehealth stethoscope
Proceedings of the 24th Australian Computer-Human Interaction Conference
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: users and contexts of use - Volume Part III
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Domestic personal videoconferencing (PV) is vulnerable to network trouble perturbations. This paper shows that long-distance couples treat perturbations as a matter of social management as much as technological resolution. Three management strategies are illustrated: technology-oriented remedies, content-oriented remedies, and non-remedial accounts for trouble. All three involve collaborative work to account for the effect of technology on conversational continuity and the relationship.