Groupware: some issues and experiences
Communications of the ACM
Two-handed virtual manipulation
ACM Transactions on Computer-Human Interaction (TOCHI)
Sensetable: a wireless object tracking platform for tangible user interfaces
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Connections: New Ways of Working in the Networked Organization
Connections: New Ways of Working in the Networked Organization
Evaluating computer-supported cooperative work: models and frameworks
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Reality-based interaction: a framework for post-WIMP interfaces
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Conversational management of network trouble perturbations in personal videoconferencing
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
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In this paper, we identify and analyse the problems associated with communicative overheads of a fashion design and manufacturing workflow. We conduct a multi-stage qualitative study to investigate where the rich multiple channels of communication afford and constrain the workflow during remote collaboration. From this study, we define what communication channels we have in our system. We then use the video data that we had collected through user testing, together with the feedback from the video-assisted stimulated recall interviews, to identify three kinds of communicative overheads in our system: novelty of technology, ongoing constraints and operational problems. We analyse each communicative overhead with examples from our video data, and conclude that there are various overheads, some that participants may overcome through learning and familiarity with the system, some that may not be easily overcome, and some that may not even be unique to a remote collaborative environment, as they also occur in a face-to-face collaborative environment. We believe that offering richer communication channels does not necessarily equate to greater efficiency in the collaborative process, and that designers and developers of collaborative systems need to investigate the effect of communicative overheads before introducing new channels to their system, as these overheads may decrease the efficiency of any collaborative experiences.