Why CSCW applications fail: problems in the adoption of interdependent work tools
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Re-place-ing space: the roles of place and space in collaborative systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Net gain: expanding markets through virtual communities
Net gain: expanding markets through virtual communities
Empathic communities: reaching out across the Web
interactions
The dynamics of mass interaction
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
ProjectH: a collaborative quantitative study of computer-mediated communication
Network and Netplay
Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Lurker demographics: counting the silent
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The Virtual Community: Homesteading on the Electronic Frontier
The Virtual Community: Homesteading on the Electronic Frontier
"Ask before you search": peer support and community building with reachout
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Inhabiting the virtual city: the design of social environments for electronic communities
Inhabiting the virtual city: the design of social environments for electronic communities
Why do we ReachOut?: functions of a semi-persistent peer support tool
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Invisible participants: how cultural capital relates to lurking behavior
Proceedings of the 15th international conference on World Wide Web
Lurking? cyclopaths?: a quantitative lifecycle analysis of user behavior in a geowiki
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User lifecycles in cyclopath: a survey of users
Proceedings of the 2011 iConference
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Virtual communities are a great tool, both at home and in the workplace. They help in finding new friends and solving complicated problems by creating a virtual family or a giant group-mind. However, building a virtual community is not a trivial task. Many problems need to be addressed for a new community to be successful. While many of these problems are features of the medium, participants themselves are still the major part of the equation. Understanding the behavioral patterns of virtual community members is crucial for attracting participants and facilitating active participation. In this paper, we describe our findings from analyzing more than a year of activities of a workplace community. Our community used ReachOut, a tool developed in our group to support semi-persistent collaboration and community building. Throughout the year, all users' activities were logged, providing us with very detailed information. Not only do we know of people's postings to the community, but we can also track lurking behavior that is usually hidden. This allows us to check several hypotheses about non-active participants' behavior and propose some directions to increase active participation in virtual communities.