Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Hardwiring weak ties: individual and institutional issues in computer mediated communication
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Exploring obstacles: integrating CSCW in evolving organisations
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Net gain: expanding markets through virtual communities
Net gain: expanding markets through virtual communities
Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
ACM SIGMIS Database - Special issue on adoption, diffusion, and infusion of IT
The Virtual Community: Homesteading on the Electronic Frontier
The Virtual Community: Homesteading on the Electronic Frontier
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
"Ask before you search": peer support and community building with reachout
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Using Innovation Diffusion Theory to Guide Collaboration Technology Evaluation: Work in Progress
WETICE '01 Proceedings of the 10th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises
The Illusory Diffusion of Innovation: An Examination of Assimilation Gaps
Information Systems Research
Evaluating a scientific collaboratory: Results of a controlled experiment
ACM Transactions on Computer-Human Interaction (TOCHI)
CAMELOT: Technology Focused Testing of CSCW Applications
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 9 - Volume 9
Why do we ReachOut?: functions of a semi-persistent peer support tool
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
What counts as success? punctuated patterns of use in a persistent chat environment
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Shaping technology across social worlds: groupware adoption in a distributed organization
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
We can see you: a study of communities' invisible people through reachout
Communities and technologies
Human-Computer Interaction
Invisible participants: how cultural capital relates to lurking behavior
Proceedings of the 15th international conference on World Wide Web
Tag-based user modeling for social multi-device adaptive guides
User Modeling and User-Adapted Interaction
Expert recommender systems in practice: evaluating semi-automatic profile generation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The dissemination of knowledge management
Proceedings of the ACM 2009 international conference on Supporting group work
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While virtual communities become more and more dominant, little attention has been directed towards understanding the conditions for creating a successful community. Significant progress has been made in understanding the diffusion of collaborative tools in the workplace. We read stories about the extraordinary success of some communities, and about the harsh failure of others. This paper argues that lessons learnt from these stories should be analyzed using the theoretical foundations of Diffusion of Innovations theories, and systematized to create a set of guidelines for community creators to make their efforts more efficient. We begin by presenting a theoretical background for analyzing technology diffusion. We then analyze the stories of diffusion of ReachOut - a tool for peer support and community building developed in our Research Lab - in two different communities, using this theory. Finally, we propose a framework for planning for successful diffusion of collaborative tools, using our experiences with ReachOut.