The dissemination of knowledge management

Authors:
Hiroko N. Wilensky;David F. Redmiles;Norman Makoto Su
Affiliations:
University of California, Irvine, Irvine, CA, USA;University of California, Irvine, Irvine, CA, USA;University of California, Irvine, Irvine, CA, USA
Venue:
Proceedings of the ACM 2009 international conference on Supporting group work
Year:
2009

Citing 9
Cited 1

Why CSCW applications fail: problems in the design and evaluationof organizational interfaces

CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Why CSCW applications fail: problems in the adoption of interdependent work tools

CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Technological frames: making sense of information technology in organizations

ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Answer Garden 2: merging organizational memory with collaborative help

CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
The Social Life of Information

The Social Life of Information
Shaping technology across social worlds: groupware adoption in a distributed organization

GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
The diffusion of reachOut: analysis and framework for the successful diffusion of collaboration technologies

CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Why groupware succeeds: discretion or mandate?

ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
The gospel of knowledge management in and out of a professional community

Proceedings of the 2007 international ACM conference on Supporting group work

Doing Business with Theory: Communities of Practice in Knowledge Management

Computer Supported Cooperative Work

Quantified Score

Hi-index	0.00

Visualization

Abstract

Our study on a community of knowledge management (KM) practitioners in the aerospace industry reveals challenges in the dissemination of KM concepts and tools. In this paper, we identify four reasons: (1) disparity of the community's stated purpose and the actual motives of its members; (2) multidisciplinary nature of KM; (3) unique characteristics of the aerospace industry and its engineering culture and (4) adoption of preferred or recommended solutions provided by chosen reference groups rather than a grounded approach. In particular, we address the issues in promoting recommended ideas and tools by chosen reference groups in work organizations without fully understanding work practices.