Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Communications of the ACM
Managerial information overload
Communications of the ACM
Understanding email interaction increases organizational productivity
Communications of the ACM - Program compaction
Beyond "from" and "received": exploring the dynamics of email triage
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Email in personal information management
Communications of the ACM - Personal information management
A simple approach to improving email communication
Communications of the ACM - Hacking and innovation
Email overload at work: an analysis of factors associated with email strain
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Information overload: why some people seem to suffer more than others
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
When can i expect an email response? a study of rhythms in email usage
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
In search of coherence: a review of e-mail research
Human-Computer Interaction
Quality versus quantity: e-mail-centric task management and its relation with overload
Human-Computer Interaction
Student and faculty inter-generational digital divide: Fact or fiction?
Computers & Education
Email training significantly reduces email defects
International Journal of Information Management: The Journal for Information Professionals
Reducing the effect of email interruptions on employees
International Journal of Information Management: The Journal for Information Professionals
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This exploratory study examines the impact of email as a primary communication technology upon the perceptions and work behaviors of higher education professionals who support university administrative functions. Based on the interviews and observations of 23 participants, key themes emerged regarding the relationship of email to the interactions of higher education professionals. Findings are presented in three sections: 1 impact on productivity, 2 impact on social interactions, and 3 impact on well-being. The professionals who participated in this study articulated the importance of face-to-face interaction particularly in complex situations; they recognize the need to manage email sender expectations to deal with their own work stresses, and strive to temper the negative impact of constant disruption by email on workplace productivity.