Diversity in the use of electronic mail: a preliminary inquiry
ACM Transactions on Information Systems (TOIS)
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interrupts: Just a Minute Never Is
IEEE Software
Understanding email interaction increases organizational productivity
Communications of the ACM - Program compaction
Business email: the killer impact
Communications of the ACM
E-mail characteristics, work performance and distress
Computers in Human Behavior
Coping with information overload in email communication: Evaluation of a training intervention
Computers in Human Behavior
International Journal of Information Management: The Journal for Information Professionals
Effects of Email Utilization on Higher Education Professionals
International Journal of Technology and Human Interaction
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Organisations are now becoming aware of the problems associated with email use and are keen to reduce these defects. These email defects relate to the ineffective way that email is used within organisations, and are not only limited to the volume of email that is sent and received, but also the quality of the email content. Email defects lead to inefficiencies within the workplace as employees spend more time dealing with email rather than doing other aspects of their job. This paper firstly examines how email is used within a large organisation and highlights the defects associated with email. The initial results show that these defects affect some groups of employees more than others. The paper also reports on the effectiveness of email training in reducing the defects associated with email use. The results show that some of these defects are related and that training can significantly reduce some of the email defects and improve the way people write emails.