Structuring computer-mediated communication systems to avoid information overload
Communications of the ACM
Productivity enhancement from computer-mediated communication: a systems contingency approach
Communications of the ACM
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Learning about the possible futures of computerization from the present and the past
Computerization and controversy (2nd ed.)
Diffusion of e-mail: an organisational learning perspective
Information and Management
Power, politics, and MIS implementation
Communications of the ACM
The impact of office automation on the organization: some implications for research and practice
Communications of the ACM
The quality of online social relationships
Communications of the ACM - How the virtual inspires the real
Tacit Knowledge in Organizations
Tacit Knowledge in Organizations
Knowledge Assets: Securing Competetive Advantage in the Information Economy
Knowledge Assets: Securing Competetive Advantage in the Information Economy
As Time Goes by: From the Industrial Revolutions to the Information Revolution
As Time Goes by: From the Industrial Revolutions to the Information Revolution
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Understanding email interaction increases organizational productivity
Communications of the ACM - Program compaction
Information overload: addressing the productivity paradox in face-to-face electronic meetings
Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline
In search of coherence: a review of e-mail research
Human-Computer Interaction
Quality versus quantity: e-mail-centric task management and its relation with overload
Human-Computer Interaction
Managers' use and handling of information
International Journal of Information Management: The Journal for Information Professionals
Email training significantly reduces email defects
International Journal of Information Management: The Journal for Information Professionals
The problem of information overload in business organisations: a review of the literature
International Journal of Information Management: The Journal for Information Professionals
Reducing the effect of email interruptions on employees
International Journal of Information Management: The Journal for Information Professionals
Coping with information overload in email communication: Evaluation of a training intervention
Computers in Human Behavior
Learning demand and job autonomy of IT personnel: Impact on turnover intention
Computers in Human Behavior
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The purpose of the study is to examine how e-mail affects work performance. E-mail communication studies have aroused both praise and query regarding the suitability, appropriateness and effectiveness of electronic messages in information management. Less is known about the effects of e-mail on work performance. We consider (1) which e-mail features affect work performance; (2) whether these features are differentially associated with positive (work effectiveness) or negative (stress and distress) side-effects; and (3) whether individual- and organizational-level characteristics are associated with positive and/or negative work performance. Using a secondary level analysis based on the Pew and American Life sample we show that extent, content, and increased volume of e-mail are (a) more frequently reported by managers than by non-managers (b) age, gender, marital status and education can become a critical issue (c) the amount of e-mail received and sent is positively related to work performance. These findings suggest that assessing the costs and benefits of electronic communication should cover individual features as well as e-mail-related features to assess their impact on work performance.