Productivity enhancement from computer-mediated communication: a systems contingency approach

  • Authors:
  • Starr Roxanne Hiltz

  • Affiliations:
  • New Jersey Institute of Technology, Newark

  • Venue:
  • Communications of the ACM
  • Year:
  • 1988

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Abstract

A systems contingency approach to social impacts of computing predicts that productivity enhancement will be a function of a complex interaction of social and technical systems.