Structuring computer-mediated communication systems to avoid information overload
Communications of the ACM
A foundation for the study of group decision support systems
Management Science
Human interaction with an “intelligent" machine
International Journal of Man-Machine Studies - Special Issue: Cognitive Engineering in Dynamic Worlds
Productivity enhancement from computer-mediated communication: a systems contingency approach
Communications of the ACM
Communications of the ACM - Special issue on computer graphics: state of the arts
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
An expert system for maritime pilots: its design and assessment using gaming
Management Science
The anonymity and proximity factors in group decision support systems
Decision Support Systems
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Applying Advanced Information Systems to Ports and Waterways Management
Applying Advanced Information Systems to Ports and Waterways Management
A Comparative Study of Distributed Learning Environments on Learning Outcomes
Information Systems Research
Journal of Management Information Systems - Special section: Strategic and competitive information systems
The effect of GDSS and elected leadership on small group meetings
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Journal of Management Information Systems
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Intelligent transportation systems: the role of third generation mobile radio networks
IEEE Communications Magazine
Collaboration Research for Crisis Management Teams
Foundations and Trends in Human-Computer Interaction
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Communication and collaborative decision-making are critical activities in safety-critical systems such as marine transportation. As a result, new group technologies have been introduced to enhance communication and decision-making in these settings. Unfortunately, little research examining the impact of these new collaborative technologies has been undertaken, and most of it has been undertaken in laboratory environments, rather than in operational or safety-critical settings. Two primary differences of the operational setting in this study suggest that results may differ from studies undertaken in laboratory environments: (1) the system has a strong hierarchical organization and culture with clearly defined roles and (2) roles in the system are associated with different information access privileges. This paper explores the impact of introducing new technology on communication and collaboration between dispersed decision-making groups in marine transportation, and focuses on the differences in results observed in this operational setting.