Computing and organizations: what we know and what we don't know
Communications of the ACM - Special section on management of information systems
Computer mediated work: the interplay between technology and structured jobs
Communications of the ACM - Special section on management of information systems
Computerized performance monitoring systems: use and abuse
Communications of the ACM
Social Analyses of Computing: Theoretical Perspectives in Recent Empirical Research
ACM Computing Surveys (CSUR)
Occupational stress, attitudes, and health problems in the information systems professional
Communications of the ACM
The impact of scanners on employment in supermarkets
Communications of the ACM
The impact of office automation on the organization: some implications for research and practice
Communications of the ACM
The impact and use of computer technology by the police
Communications of the ACM
Productivity enhancement from computer-mediated communication: a systems contingency approach
Communications of the ACM
Text in context: writing online documentation for the workplace
SIGDOC '91 Proceedings of the 9th annual international conference on Systems documentation
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A model is proposed that associates the impact of computer technology on a job, with the set of underlying characteristics that describe the activities performed on the job. An empirical test of the model has been undertaken. One thousand and thirty-five experts assessed the impact of computer technology that they believed would occur on 306 jobs over a three-year period. Job characteristics data was obtained from prior analyses of the jobs, using the Position Analysis Questionnaire (PAQ). Six job dimensions derived from analysis PAQ data were significant predictors of the technological impact ratings provided by the experts: engaging in physical activities; being aware of the work environment; performing clerical-related functions; working in an unpleasant or hazardous environment; performing service-related activities; and performing supervising, directing, and estimating functions.