Organizational factors affecting the success of end-user computing
Journal of Management Information Systems
A survey of information technology in the U.K. service sector
Information and Management
Productivity enhancement from computer-mediated communication: a systems contingency approach
Communications of the ACM
The measurement of end-user computing satisfaction
MIS Quarterly
User satisfaction with computer-mediated communication systems
Management Science
Knowledge workers' use of support software in Saudi Arabia
Information and Management
User Centered System Design; New Perspectives on Human-Computer Interaction
User Centered System Design; New Perspectives on Human-Computer Interaction
Adopters of telecommunications initiatives: A profile of progressive US corporations
International Journal of Information Management: The Journal for Information Professionals
End-User Computing Success Factors: Further Evidence from a Developing Nation
Information Resources Management Journal
The Impact of User Satisfaction on Computer-Mediated Communication Acceptance: A Causal Path Model
Information Resources Management Journal
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For almost two decades, computer-mediated communication systems (CMCS) have been a major management communication medium in business organizations. This paper reports the findings of a case study of a large organization in Saudi Arabia. Data were collected from 136 CMCS users who have been using CMCS for an extended period of time. The results indicate that users exhibit high level of use of the CMCS. Generally, users view the CMCS as an important business communication medium. Almost one-third of the respondents notice a decrease in their use of other communication media while the rest observe no change. Communication partners were not limited to users' colleagues (same management level) but also included their superiors (higher management level). System-oriented contextual attributes including proper training, informative documentation, awareness campaigns, and good maintenance have emerged as the most important dimensions that may encourage or limit CMCS use. Also, users emphasize the importance of features as confirmation of receipts and message prioritization in CMCS. High levels of satisfaction and productivity impact are reported. The results provide useful insights into the management of CMCS organizations working in developing countries.