Direct network effects, small-world networks, and industry formation
Telecommunications Policy
Coping with information overload in email communication: Evaluation of a training intervention
Computers in Human Behavior
International Journal of Information Management: The Journal for Information Professionals
Social and Organizational Impact of Local and Telecommunications Systems: Open Questions
Information Resources Management Journal
An Intelligent Agent for Prioritizing E-Mail Messages
Information Resources Management Journal
Realising IT value: post adoptive IS usage and performance impacts at individual level
International Journal of Business Information Systems
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Extending the ARPANET technology of an asynchronous, packet-switched "electronic mailbox," the Corporate Information Systems department introduced a pilot mail service within Digital Equipment Corporation which has now grown into a full-fledged production system with some 6,000 users ᾢ and is still growing. The architecture for the Electronic Mail System (EMS) is based on a multimode network of dedicated minicomputers. Technical, administrative and human factors, and cost considerations were recorded throughout the pilot and production period. Lessons learned have highlighted the need for better network engineering, capacity planning, and operational policies/procedures. User surveys were used to capture demographic data and reaffirmed the highly favorable impact on personal productivity and each manager's effectiveness. Recommendations are offered on how to plan for a pilot and to assure a smooth transition to production service.