The quality of online social relationships

Authors:
Jonathon N. Cummings;Brian Butler;Robert Kraut
Affiliations:
Massachusetts Institute of Technology, Cambridge, MA;University of Pittsburgh, PA;Carnegie Mellon University, Pittburgh, PA
Venue:
Communications of the ACM - How the virtual inspires the real
Year:
2002

Citing 2
Cited 57

Information and Communication: Alternative Uses of the Internet in Households

Information Systems Research
Membership Size, Communication Activity, and Sustainability: A Resource-Based Model of Online Social Structures

Information Systems Research

Do we visit, call, or email?: media matter in close relationships

CHI '01 Extended Abstracts on Human Factors in Computing Systems
Communication needs of online students

Web-based education
The Social Embeddedness of Academic Online Groups in Offline Networks as a Norm Generating Structure: An Empirical Test of the Coleman Model on Norm Emergence

Computational & Mathematical Organization Theory
Designing sticky knowledge networks

Communications of the ACM - Adaptive complex enterprises
Internet abuse: addiction? disorder? symptom? alternative explanations?

Social Science Computer Review - Deviance and the internet: New challenges for social science
A multilevel analysis of sociability, usability, and community dynamics in an online health community

ACM Transactions on Computer-Human Interaction (TOCHI)
Guest Editors' Introduction: Social Networks and Social Networking

IEEE Internet Computing
Trends, similarities, and differences in the usage of teen and senior public online newsgroups

ACM Transactions on Computer-Human Interaction (TOCHI)
Individual performance in knowledge intensive work through social networks

Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce
The factors influencing members' continuance intentions in professional virtual communities — a longitudinal study

Journal of Information Science
Using the Internet for Offline Relationship Formation

Social Science Computer Review
Community response grids: E-government, social networks, and effective emergency management

Telecommunications Policy
The effect of cyber-friends on loneliness and social anxiety: Differences between high and low self-evaluated physical attractiveness groups

Computers in Human Behavior
Providing agent support for collaborative systems: using a domain-oriented design method

International Journal of Agent-Oriented Software Engineering
The portable community: envisioning and examining mobile social connectedness

International Journal of Web Based Communities
Knowledge exchange in a virtual team exploring the relationship between virtual communication and social capital generation

International Journal of Networking and Virtual Organisations
Communitising in online gatherings

DIWEB'06 Proceedings of the 5th WSEAS International Conference on Distance Learning and Web Engineering
Comparison of online social relations in volume vs interaction: a case study of cyworld

Proceedings of the 8th ACM SIGCOMM conference on Internet measurement
A life-cycle perspective on online community success

ACM Computing Surveys (CSUR)
Personal networks as a case for online communities: two case studies

International Journal of Web Based Communities
What drives continued knowledge sharing? An investigation of knowledge-contribution and -seeking beliefs

Decision Support Systems
Phatics and the design of community

CHI '09 Extended Abstracts on Human Factors in Computing Systems
Wikipedians are born, not made: a study of power editors on Wikipedia

Proceedings of the ACM 2009 international conference on Supporting group work
Evolutionary cyber-psychology: Applying an evolutionary framework to Internet behavior

Computers in Human Behavior
Analyzing reading behavior by blog mining

AAAI'07 Proceedings of the 22nd national conference on Artificial intelligence - Volume 2
Virtual communities in schools as tools to promote social capital with high schools students

Computers & Education
E-mail characteristics, work performance and distress

Computers in Human Behavior
Student socialization in the age of facebook

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Bridging and bonding in social network sites – investigating family-based capital

International Journal of Web Based Communities
Head Up Games: combining the best of both worlds by merging traditional and digital play

Personal and Ubiquitous Computing
Understanding factors affecting perceived sociability of social software

Computers in Human Behavior
The impact of the Internet on the social lives of users: A representative sample from 13 countries

Computers in Human Behavior
Modeling the socially intelligent communication of health information to a patient's personal social network

IEEE Transactions on Information Technology in Biomedicine - Special section on affective and pervasive computing for healthcare
Toward a behavioral approach to privacy for online social networks

SocInfo'10 Proceedings of the Second international conference on Social informatics
Is communication competence still good for interpersonal media?: Mobile phone and instant messenger

Computers in Human Behavior
Redesign as an act of violence: disrupted interaction patterns and the fragmenting of a social Q&A community

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Meet researcher in the real world using the ConAR: context-aware researcher

OCSC'11 Proceedings of the 4th international conference on Online communities and social computing
Knowledge Collaboration in Online Communities

Organization Science
Encouraging participation in virtual communities through usability and sociability development: an empirical investigation

ACM SIGMIS Database
An ontological approach for defining agents for collaborative applications

WISE'05 Proceedings of the 6th international conference on Web Information Systems Engineering
A framework for raising collaboration levels on the internet

EC-Web'06 Proceedings of the 7th international conference on E-Commerce and Web Technologies
Motives and relevance of online friendships

International Journal of Web Based Communities
Towards adaptive recruitment and engagement mechanisms in social systems

UMAP'11 Proceedings of the 19th international conference on Advances in User Modeling
Effects of Duration and Laughter on Subjective Happiness Within Different Modes of Communication

Journal of Computer-Mediated Communication
The Cross-Purposes of Cross-Posting: Boundary Reshaping Behavior in Online Discussion Communities

Information Systems Research
Behaviour analysis across different types of enterprise online communities

Proceedings of the 3rd Annual ACM Web Science Conference
Personalized incremental users' engagement: driving contributions one step forward

Proceedings of the 17th ACM international conference on Supporting group work
Friendship: An old concept with a new meaning?

Computers in Human Behavior
Distinguishing topical and social groups based on common identity and bond theory

Proceedings of the sixth ACM international conference on Web search and data mining
Consequences of content diversity for online public spaces for local communities

Proceedings of the 2013 conference on Computer supported cooperative work
Innovation and learning performance implications of free revealing and knowledge brokering in competing communities: insights from the Netflix Prize challenge

Computational & Mathematical Organization Theory
Voices that cannot be heard: Can shyness explain how we communicate on Facebook versus face-to-face?

Computers in Human Behavior
Crowdfunding: a resource exchange perspective

CHI '13 Extended Abstracts on Human Factors in Computing Systems
Social Influence Online: A Tale of Gender Differences in the Effectiveness of Authority Cues

International Journal of Interactive Communication Systems and Technologies
Content or community? a digital business strategy for content providers in the social age

MIS Quarterly
Recommendations for the design, implementation and evaluation of social support in online communities, networks, and groups

Journal of Biomedical Informatics
Explaining employee job performance: the role of online and offline workplace communication networks

MIS Quarterly

Quantified Score

Hi-index	0.00

Visualization

Abstract

Online relationships are less valuable than offline ones. Indeed, their net benefit depends on whether they supplement or substitute for offline social relationships.