The quality of online social relationships
Communications of the ACM - How the virtual inspires the real
Communities in Cyberspace
You Are Who You Talk To: Detecting Roles in Usenet Newsgroups
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 03
Measurement and analysis of online social networks
Proceedings of the 7th ACM SIGCOMM conference on Internet measurement
A Conceptual and Operational Definition of 'Social Role' in Online Community
HICSS '09 Proceedings of the 42nd Hawaii International Conference on System Sciences
Predicting the volume of comments on online news stories
Proceedings of the 18th ACM conference on Information and knowledge management
Predicting the popularity of online content
Communications of the ACM
Proceedings of the 16th ACM SIGKDD international conference on Knowledge discovery and data mining
Social action tracking via noise tolerant time-varying factor graphs
Proceedings of the 16th ACM SIGKDD international conference on Knowledge discovery and data mining
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Online communities in the enterprise are designed to fulfil some economic purpose, for example for supporting products or enabling work-collaboration between knowledge workers. The intentions of such communities allow them to be labelled based on their type - i.e. communities of practice, team communities, technical support communities, etc. Despite the disparate nature and explicit intention of community types, little is known of how the types differ in terms of a) the participation and activity, and b) the behaviour of community users. Such insights could provide community managers with an understanding of normality and a diagnosis of healthiness in their community, given its type and corresponding user needs. In this paper, we present an empirical analysis of community types from the enterprise social software system IBM Connections. We assess the micro (user-level) and macro (community-level) characteristics of differing community types and identify key differences in the behaviour that users exhibit in these communities. We further qualify our empirical findings with user questionnaires by identifying links between the objectives of the users and the characteristics of the community types.