Tree visualization with tree-maps: 2-d space-filling approach
ACM Transactions on Graphics (TOG)
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Conversation trees and threaded chats
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Integrating communication and information through ContactMap
Communications of the ACM - Supporting community and building social capital
The Cathedral and the Bazaar
A collaborative assistant for email
CHI '99 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 2 - Volume 2
Digital Artifacts for Remembering and Storytelling: PostHistory and Social Network Fragments
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 4 - Volume 4
Dates and times in email messages
Proceedings of the 9th international conference on Intelligent user interfaces
Lessons from the reMail prototypes
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Thread arcs: an email thread visualization
INFOVIS'03 Proceedings of the Ninth annual IEEE conference on Information visualization
Email in personal information management
Communications of the ACM - Personal information management
Activity explorer: activity-centric collaboration from research to product
IBM Systems Journal
Mapmail: restructuring an email client for use in distributed teams
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Enabling efficient orienteering behavior in webmail clients
Proceedings of the 20th annual ACM symposium on User interface software and technology
Tag-it, snag-it, or bag-it: combining tags, threads, and folders in e-mail
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Keyholes: selective sharing in close collaboration
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the Second ACM-IEEE international symposium on Empirical software engineering and measurement
Introduction to this special issue on revisiting and reinventing e-mail
Human-Computer Interaction
Mining social networks for personalized email prioritization
Proceedings of the 15th ACM SIGKDD international conference on Knowledge discovery and data mining
International Journal of Business Information Systems
Am I wasting my time organizing email?: a study of email refinding
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The notion of overview in information visualization
International Journal of Human-Computer Studies
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The research program at IBM's® Collaborative User Experience (CUE) group supports an e-mail system used by millions of people. We present three lessons learned from working with real-world enterprise e-mail solutions. First, a pragmatic, system-level approach reveals that e-mail programs are generally used idiosyncratically, often for many different goals at once. This fact has strong implications for both the design and assessment of new features. Second, we discuss how viewing e-mail as an element of corporate collaboration--not just communication--provides insights into problems with current systems as well as potential solutions. Third, we describe constraints imposed by the realities of software development and how they shape the space of feasible new designs. Finally, we illustrate these lessons with an overview of CUE research strategies in the context of an extended case study of one specific new technology: Thread Arcs. Although not all researchers work with an enterprise-level product team, we believe the experiences described here will be useful to anyone wishing to see their ideas ultimately implemented on a broad scale.